Customer Experience Lead

‍In a nutshell: Full-time remote role based in Europe (CET ±2 hours), with occasional later hours to overlap with US time zones.
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🍿 We are Popcorn

• Global connectivity with no roaming fees. We’re rebuilding telco from the ground up with a single global phone plan that just works.
• Built AI-first. Imagine a telco where AI screens spam calls, takes notes, or books a restaurant for you. That future isn’t science fiction. It’s what we’re building.
• Momentum speaks volumes. Thousands of customers already rely on Popcorn, and we’re seeing extraordinary traction and growth.
• Backed by millions in funding. We’re supported by investors that backed leading consumer and AI companies such as Lovable, Bland, Superpower and Revolut.
• Experienced team with bold ambitions. We’ve previously built consumer products used by 100,000+ people — and we’re just getting started.

🎪 Your mission

• Own the Popcorn customer experience from sign up to long-term love
• Lead and grow the CX team, helping each person develop while setting a high bar for warmth and speed
• Build scalable CX processes and introduce thoughtful automation and AI, without sacrificing empathy
• Create and maintain help content, playbooks and internal CX documentation
• Work closely with Product and Engineering to turn customer feedback into meaningful product improvements
• Define and uphold what great customer experience feels like at Popcorn

🔍 What we’re looking for

• 4–7+ years in customer experience, support or operations at a product-driven company
• Experience owning CX at an early-stage or fast-growing startup
• Excellent written communication — clear, warm, human and confident
• Strong product intuition; you naturally spot UX gaps and edge cases
• Comfortable with ambiguity and building systems from scratch
• Bonus: experience in technical software products

⭐ The perks

• Join a world-class team building one of the most ambitious consumer technology companies, while keeping things fun
• As an early employee, you’ll have real autonomy and ownership over one of Popcorn’s most important, user-facing functions
• Fully flexible remote setup — work from anywhere, with coworking covered if you prefer
• Regular team meetups, hackathons, and offsites to stay connected
• Your choice of laptop, tools and desk setup
• And of course, a virtually endless supply of popcorn!

👋 How to apply

• Email your CV to neel@popcorn.space or a couple of sentences to tell us why you stand out
• In the subject field of the e-mail please write the following: I am the best Customer Experience Lead for Popcorn 💪

We’d love to hear from you! 🍿
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